Latest Version
v2.7.7 Safe to install
v2.7.7 Safe to install
The LivePerson Agent App offers real-time messaging capabilities for engaging with consumers anytime, from anywhere.
Enhance your ability to establish meaningful connections by taking your engagements on the go and ensuring you never miss an opportunity.
Key features:
- Engage with consumers through real-time messaging
- Receive push notifications for consumer connection requests
- View and manage conversations assigned to your agents
- Adjust your availability to accommodate incoming connections at any time
- Seamless integration with the Conversation Cloud Agent Workspace web platform
Overview
LivePerson Agent App is a Freeware software in the category Business developed by LivePerson inc..
The latest version of LivePerson Agent App is v2.7.7, released on 08/29/2024. It was initially added to our database on 08/29/2024.
LivePerson Agent App runs on the following operating systems: iOS.
Users of LivePerson Agent App gave it a rating of 4 out of 5 stars.
Pros
- User-friendly interface that facilitates easy navigation for agents.
- Real-time messaging capabilities enhance customer interactions.
- Integration with various communication channels, including SMS, web chat, and social media.
- Advanced analytics and reporting features provide insights into agent performance and customer satisfaction.
- AI and automation features help streamline workflows and reduce response times.
- Customizable templates and responses improve efficiency in handling common queries.
Cons
- Dependent on a stable internet connection; performance may decline in low bandwidth situations.
- Limited offline capabilities for agents, potentially impacting productivity during outages.
- Higher cost compared to some competitors in the market, especially for smaller businesses.
- Steep learning curve for those unfamiliar with similar applications or technology.
- May require additional training for staff to utilize advanced features effectively.
Screenshots (Click to view larger)
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